HARDPREAZE

We respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we collect, how we use it, and how we protect your personal information when you visit our website, place an order, or contact us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When you place an order or interact with our website, we may collect:

Contact Information: your name, email address, phone number, and shipping address.
Order Information: products purchased, order details, transaction history, and information related to returns or exchanges.
Payment Information: payment method, payment confirmation, and transaction details necessary to verify your order.
Communication Information: information you provide when contacting us regarding an order, product, or other inquiry.
Website Information: basic information necessary for the website to function and provide its services.

How We Collect Your Information

We collect personal information primarily when you:

Place an order through our website.
Create or use an account, if available.
Contact us regarding an order or our products.
Provide information directly through forms or other areas of our website.

How We Use Your Information

Your information may be used to:

Process and fulfill your orders.
Confirm payments.
Arrange shipping and delivery.
Provide order and shipping updates.
Handle returns and exchanges.
Respond to customer inquiries.
Maintain and improve our website and services.
Prevent fraudulent or unauthorized activity.
Comply with applicable legal requirements.

We only use your personal information for purposes related to operating our website and providing our services.

Payment Information

Payment information provided during checkout is used to verify and process your order.

We do not intentionally collect or store confidential banking credentials such as your PIN, password, or other private banking access information.

Shipping Information

To deliver your order, we may use the shipping information you provide, including your name, phone number, and delivery address.

This information is used solely for fulfilling and delivering your order.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining transaction records, handling customer inquiries, resolving disputes, and complying with applicable requirements.

When information is no longer required, it may be deleted or securely disposed of where appropriate.

Your Rights

Subject to applicable laws and regulations, you may have the right to:

Request correction of inaccurate or incomplete information.
Request deletion of your personal information where applicable.
Ask questions or raise concerns about how your information is handled.

To make a request regarding your personal information, please contact us using the contact details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, or applicable requirements.

Any updates will be posted on this page together with the revised “Last updated” date.

Contact

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: studio@hardpreaze.com